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Conditions

Fattoria Marecoccola is an on-line store that respects the existing legislation in the field of e-commerce.

For each order, Fattoria Marecoccola provides an invoice sent by e-mail to the customer according to the art. 14 DPR 445/00 and DL 52/2004. Data provided by the customer in the order will be included in the invoice.
No change will be possible after the issuance of the invoice.
The confirmation of order receipt will be sent by Fattoria Marecoccola by email to the customer email address.
This confirmation message will repeat all the data entered by the customer; the customer agrees to verify the correctness and communicate any corrections.
By placing the order on the site Fattoria Marecoccola the customer declares to have read the terms and conditions of sale, the terms of payment and the entire purchase process.
According to artt. 3 and 4 DLGS 185/89 the customer will receive by e-mail all the information necessary for identification of the seller. The customer will save this information together with the e-mail of acceptance of the contract.

 

Information and conditions on the right of withdrawal

  • The purchased product must be substantially intact;
  • The right of withdrawal is reserved only to physical persons, thereby excluding purchases made by retailers or by those who in any way purchase for resale to third parties;
  • Shipping costs will be paid by the customer;
  • On arrival in stock, the product will be examined for any damage or tampering (the substantial integrity of the returned product is an essential condition for the exercise of the right of withdrawal) so we recommend extreme caution when preparing the package, for example using the original packaging;
  • To exercise the right of withdrawal you must send a notice within 10 days from the date of receipt of the products ordered and send the product within a further 15 days.
 

Procedure for exercising the right of withdrawal

Send an e-mail to info@fattoriamarecoccola.it containing the declaration of intent to exercise the right of withdrawal, indicating all the required data:

  • Order number and order date;
  • Invoice number;
  • Which products must be subject to withdrawal right (identifying them with their name or with their code);
  • Bank details (IBAN).

Then you have to wait for a notification from our customer service authorizing the return of products.

After receipt such notification you must return the product within a further 15 days to:
AZIENDA AGRICOLA Di De Gregorio Natale "FATTORIA MARECOCCOLA"

 

Repayment times

Marecoccola Farm agrees to refund the customer within 14 working days from receipt of product by crediting the customer the value of the product resulting from the invoice. The above amount does not include shipping costs. This is in accordance with art. 5, comma 6, DLGS n. 185 of 22/05/1999

 

Information and Reclamation

For shipments that may arrive damaged to the customer is expected, subject to notification of the incident, a free replacement shipping. For any question or any reclamation Fattoria Marecoccola can be contacted at +39 081.5330151 or via e-mail at info@fattoriamarecoccola.it (from Monday to Friday from 09.30 a.m. to 6.30 p.m.)